Refund & Return Policy

1. 30-Day Money-Back Guarantee

We want you to be completely satisfied with your Patchwell products. If you are not happy with your purchase, you are eligible to request a refund or exchange within **30 days** of receiving your items.

To qualify, simply email us at support@patchwell.in with your order number and the reason for your request.

2. Return Process

If you need to return physical items:

• Please contact us first to receive a Return Merchandise Authorization (RMA) and a prepaid return label (if applicable).
• Pack the unused product sheets or packages securely in their original packaging to prevent damage during transit.
• Affix the shipping label and drop it off at any authorized courier location.

3. Refunds

Once we receive and inspect your returned shipment, we will notify you of the approval or rejection of your refund. If approved:

• A credit will be automatically applied to your original payment method (e.g., credit card, UPI account) within **5 to 7 business days**.
• Please note that it may take additional time for your bank or payment provider to process and post the transaction.

4. Damaged or Defective Items

If your patches arrive damaged, defective, or if you receive the wrong item, please email us immediately with pictures of the damaged package. We will ship a replacement order to you free of charge or issue a full refund immediately.

5. Cancellation Policy

Orders can be cancelled before they enter the shipping and fulfillment phase (typically within 1-2 hours of order placement). Once an order has been shipped and a tracking number is generated, it cannot be cancelled but can still be returned for a refund under our 30-day money-back policy.